Thank you for shopping at Diane McCormick Ceramics. If you have any questions, please feel free to contact
me prior to purchase. All work is created by Diane McCormick. If you need to contact me please send an
email to info@dianemccormick.co.uk.

Payments can be made through PayPal. Shipments will not be made until payment is received and cleared.
SHIPPING All items are insured with delivery confirmation. All items, unless otherwise requested will be
shipped by courier approximately within one week after payment is received. If you need items quicker and are
willing to pay more for shipping, please let me know.

£0.00 – £19.99 – Packing & Delivery will be £4.00
£20- £59.99 – Packing & Delivery will be £9.00

£60- 119.99- Packing and Delivery will be £15.00

Shipping costs primarily cover only the cost of shipping which includes insurance and delivery confirmation,
but may also include costs associated with packaging including foam and bubblewrap.

You are welcome to contact me if you have a question about shipping costs or delivery times.


Unfortunately, we currently do not accept orders for non-UK and Ireland addresses on our website. We can, however arrange delivery to Europe and ROW. Please ring +44 2886737008 or email info@dianemccormick.co.uk to discuss further and place your order.

All custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser.

I must be notified immediately regarding work damaged in shipping, so that it may be reported to the courier.

I would like you to be happy with your purchase. If for some reason you are not satisfied, please contact me
within five days of receipt. I will gladly exchange or refund the cost of the item. The buyer is responsible for
safe return of work and return shipping costs. Original and return shipping charges are the responsibility of
the customer and unfortunately, cannot be refunded.

Our returns address is:
Returns, Diane McCormick, 16 Brookend Road, Ardboe, Dungannon, Co. Tyrone BT71 5BR

Once your return is received, we will contact you to let you know that we have received your returned item
and whether we are able to approve your refund. Please include your name and contact details along with the

If approved, your refund will be processed and credit will automatically be applied to your credit card or original
method of payment within 14 days. Please note your right to return goods does not apply on personalised
items, special orders or gift vouchers all of which can only be returned or exchanged if faulty.
None of the above will affect your statutory rights.

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not

When you place an order with us you will have given us your name, email address, home address and telephone
numbers. We will never share these details with third parties except where we may have to disclose
your contact information to product/service suppliers and carriers so that your order can be completed, however
they may not pass on this information to others or use it for their own marketing purposes. From time
to time we may let you know about new products, events or exhibitions Diane is involved in. If you would
prefer not to be contacted then we will remove you from our mailing list.

Care of your ceramics.
Handmade ceramic items need a little more love , please be aware that lustre fired ceramics are not suitable
for domestic use and are seen as decorative only. They are by nature more fragile than normal ceramic pieces
and have a crackle glaze which cannot hold water. Some pieces have a more durable glaze on the interiors (
jugs and teapots). The paperclay pieces are thin sheets of fired ceramic and so can be damaged quite easily.

While every effort has been made to show items accurately on our website, slight variations may occur. due to
the glazes used.

All measurements quoted are approximate.

All rights, including copyright, for this website are owned by Diane McCormick
Any use of this website, its images or content, including copying or storing it or them in whole or part, other
than for your own personal, non-commercial use, is prohibited without the permission of Diane McCormick.